usually while the server are dead, i can order via chat at ikongm platform (did it once lol).. or call the dealing desk... but in that case, seems all phone line are busy ~.~
that case happened on NorthFinance few years ago while their server dead suddenly at NFP and they refunded all client fund who lost because of that problem...
sometimes it makes me thing that regulation is only kind of useless accessories

especially us regulation
uk fsa and singapore regulator are more strict than us as far as i know