Quote:
Originally Posted by Jude
Got it. Is it something which should be filled personally or should i forward this to all affected users?
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Let me have your full details for now and just the names & amounts invested of all the affected users.
I would appreciate it if this could be done as soon as possible. See email below:
Dear Mr Malefane
It would appear as though I will have to ask you for more information by sending our complaints form. I would kindly request that you complete it now so as to speed up the investigation process. The information contained in your complaint is not sufficient to enable us to investigate your complaint further. Hence the complaints registration form.
Yours faithfully
Violet Irene Ricketts
Case Administrator
FAIS Ombud - Office of the Ombud for Financial Services Providers
Tel. (012) 470 9080 Fax: (012) 348 3447
E-mail : violet@faisombud.co.za
Eastwood Office Park, Baobab House, Ground Floor
Lynnwood Ridge, 0081
P.O. Box 74571, Lynnwood Ridge, 0040